Privacy Policy

Walk-In Websites ("Walk-In Websites", "we", "our", "us") is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, make an enquiry, purchase our services or otherwise interact with us.

We are committed to complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) where applicable.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Depending on your interaction with us, we may collect:

Identity Information

• Name
• Business name
• Position or job title
• Postal address
• Business address

Contact Information

• Email address
• Telephone number
• Mobile number

Business Information

• Existing website
• Industry
• Business details
• Business branding
• Social media accounts

Project Information

Information you provide to us for the purpose of designing, developing or managing your website, including:

• Images
• Logos
• Written content
• Branding assets
• Product information
• Service information
• Documents
• Files
• Design preferences

Payment Information

Payments are processed through secure third-party payment providers. We do not store complete credit card details.

When you use our website we may automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Click behaviour
• Session information
• General geographic location
• Cookies
• Analytics information

We collect information when you:

• Visit our website
• Complete a contact form
• Purchase our services
• Book an appointment
• Communicate with us
• Respond to surveys
• Subscribe to updates
• Provide project materials
• Interact with our advertising
• Use cookies on our website

We collect personal information to:

• Provide our services
• Prepare website concepts
• Deliver website projects
• Process payments
• Respond to enquiries
• Communicate throughout projects
• Verify your identity
• Improve customer service
• Improve our website
• Analyse website performance
• Improve our marketing
• Prevent fraud
• Protect our legal rights
• Comply with legal obligations

Where applicable, we collect information because:

• You have provided your consent.
• Collection is reasonably necessary to provide our services.
• Collection is required by law.
• Collection is reasonably necessary for our legitimate business interests.

Our website uses cookies and similar technologies. Cookies may be used to:

• Improve website functionality
• Remember preferences
• Analyse website traffic
• Measure advertising performance
• Personalise website content
• Improve user experience

You may disable cookies through your browser settings, although some features of the website may not function correctly.

We may use:

• Google Analytics
• Google Tag Manager
• Google Ads
• Meta Pixel
• Advertising platforms
• Conversion tracking tools
• Heat mapping software
• Performance monitoring services

These providers may collect information in accordance with their own privacy policies.

Where permitted by law, we may send you communications relating to:

• Your enquiry
• Website projects
• Service updates
• Promotions
• Educational content
• New services

You may unsubscribe from marketing communications at any time using the unsubscribe link or by contacting us.

Where you provide your mobile number, we may send SMS messages relating to:

• Website enquiries
• Project updates
• Appointment reminders
• Promotional campaigns
• Follow-up communications

Marketing SMS messages will only be sent where permitted by applicable law. You may opt out at any time.

We may disclose information to trusted third-party providers including:

• Payment processors
• Website hosting providers
• Cloud hosting providers
• Email providers
• Scheduling software
• CRM providers
• Analytics providers
• Marketing platforms
• Website deployment services
• Domain registration providers
• IT support providers
• Professional advisers

These providers are only given access to information reasonably necessary to perform their services.

Some service providers may store or process information outside Australia.

Where this occurs, we take reasonable steps to ensure that those providers maintain appropriate privacy and security standards consistent with Australian privacy laws.

Clients may provide us with:

• Logos
• Images
• Videos
• Marketing material
• Copyright works
• Personal information

Clients warrant that they have the necessary rights and permissions to provide this information.

We take reasonable technical, administrative and organisational measures to protect personal information from:

• Unauthorised access
• Misuse
• Loss
• Interference
• Modification
• Disclosure

These measures may include:

• Secure hosting
• Encryption
• Password protection
• Multi-factor authentication
• Access controls
• Regular software updates

You may request access to personal information we hold about you.

You may also request correction of inaccurate or incomplete information.

Requests should be made using the contact details below. We may require verification of identity before responding.

If you believe your privacy has been breached, please contact us first. We will investigate your complaint and respond within a reasonable period.

If you remain dissatisfied, you may contact:

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of external websites.

You should review the privacy policies of those websites separately.

Our services are intended for businesses and adults.

We do not knowingly collect personal information from children under 18 years of age.

We may amend this Privacy Policy from time to time.

The updated version will be published on our website with the revised effective date.

Your continued use of our website after changes are published constitutes acceptance of the updated Privacy Policy.